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Customer Service Executive

Kildare, Ireland

Main Purpose of the Job

We are looking for a bright and enthusiastic individual to join our team as Customer Service Executive.  In this position you will work with sales, finance and operations and be responsible for sales order administration, purchase order administration, sales and marketing support and operations support.  The successful candidate will be required to work at the company’s offices in Naas.

Skills/Experience

  • Excellent communication and interpersonal skills, both telephone and face to face
  • Excellent organisational skills
  • Good investigative and problem-solving skills
  • Proficiency in Microsoft Office Suite
  • Ability to work on one's own initiative with minimal supervision while working as part of a team
  • Results-orientated with excellent attention to detail
  • Literate and numerate to a high standard
  • Experience with Oracle NetSuite would be an advantage

Duties

  • Ensure efficient and accurate processing of incoming orders in line with customer contracts
  • Liaise with Commercial & Management teams if there are any issues with orders or specifications
  • Manage all sales order fulfilments and logistics
  • Generate applications and update product records
  • Prepare and send invoices and monthly statements to customers
  • Assemble, review, verify and process vendor invoices in line with vendor agreements
  • Flag and clarify any unusual or questionable invoices or prices
  • Correspond with customers and vendors and respond to queries
  • Provide supporting documentation for audit
  • Work collaboratively with accounts manager to ensure accuracy in finances
  • Generate and deliver reports to other company departments as required
  • Meet and greet clients/visitors
  • Complete administrative tasks and perform other related duties as assigned

About Ash

We design advanced digital inspection solutions for the global manufacturing, R&D and quality Inspection market. Our product designs have won the Irish Design Award (IDA) as well as the prestigious internationally recognized Reddot award.

We were awarded the Irish Times Innovation award for Manufacturing in 2017, “Innovator of the Year 2016” by the Small Firms Association (SFA) and won the “Deloitte Award for Innovation 2014 – 2016” on the IMI Innovation for Growth (I4G) program awarded by Deloitte and Enterprise Ireland.

Apply with your CV and cover letter for the attention of Margaret Maguire at careers@ashvision.com

All non-EEA applicants, unless exempted, must hold a current valid Employment Permit to work in Ireland.

Details available on Employment Permits – DETE (enterprise.gov.ie)

We do not require the assistance of recruiters at this time.

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