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Customer Support Engineer

Naas, Co. Kildare, Ireland.



Based in our office in Naas, Co. Kildare this role is an exciting opportunity for an application engineer with a number of years’ experience to work on supporting the innovation, design and development of ASH digital inspection and measurement solutions.


The Customer Support Engineer will primarily be responsible for conducting feasibility studies and Proof of Concepts (PoCs) for customer specific applications as well as providing technical support and training to ASH global customers and channel partners in the manufacturing inspection industry.


Contributing to a creative and innovative environment, and reporting to the Engineering Manager, the successful candidate will provide customer application feedback which will contribute to the overall development of the ASH product offering.


The successful candidate must be available to work at the company premises in Naas, Co. Kildare and must possess a full clean driving licence.  Please note that this is not a hybrid working role.

Required Qualification's and Experience

  • A good technical competence with analytical skills
  • A proven track record of meeting deadlines
  • Experience in a fully commercial environment ideally related to industrial inspection equipment or similar, and an aptitude to present customer onsite demonstrations of technical products
  • A proven record in providing excellent customer support
  • A proficiency with Microsoft packages – Outlook, PowerPoint, Excel, Word, and Teams

Main Responsibilities will be

Customer support

  • To use product/service and application knowledge to address customer inquiries, challenges and requests in a manner that enhances Ash’s reputation as a solution provider
  • To provide customer technical email and phone support
  • Enable customer self-sufficiency by creating user/technical documentation and training materials
  • Create and maintain FAQ and answer database

Sales Support

  • Develop Proof of Concept (PoC) solutions and reports for customers
  • Create and maintain a database of customer application samples
  • Manage training on the ASH range of products and provide technical support for new sales opportunities
  • Travel to tradeshows and visit customers onsite

Software Testing

  • Software Testing and Bug reporting

System Setup

  • Setup comparison experiments for evaluation of new technology
  • Component and accessory sourcing


  • Collaborate with internal groups (Quality Control, Sales and Marketing) to resolve client issues and drive quality improvements

Personal Profile

  • A 3rd level engineering qualification is desirable
  • A highly motivated, enthusiastic professional with a strong desire to provide solutions for our customers’ needs
  • A good ability to understand complex technical concepts and develop innovative solutions
  • An excellent communicator with the ability to work closely with the various departments in ASH and regularly communicate and report activities
  • An organised and dependable person, with an ability to work on their own initiative, as well as part of the wider team
  • Good influencing and presentation skills


An attractive remuneration package will be commensurate with this position.

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